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 IT Service Desk Technician
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IT Service Desk Technician

Dandenong South

 

The Wurth Group is a private, family organisation. We strive to deliver the highest possible customer satisfaction through quality products and services. With 88,000 employees globally and revenue exceeding 20Billion Euro, we love what we do and we are proud of it.

Locally, Wurth Australia operates from a state-of-the-art building in Dandenong South. With 465 sales representatives servicing over 56,000+ customers all around Australia, we are proud to offer our customers a comprehensive range of tools, fasteners and consumables, as well as systems and service solutions.

 

We are currently looking for a highly motivated, helpful and passionate IT Service Desk Technician to join our IT Helpdesk Team located in our Head Office in Dandenong South.

Reporting to IT Service Desk Manager, your Responsibilities will include but not limited to:

  • Providing prompt response and resolution to support calls and ensuring the timely completion of IT Service Desk tickets and other IT related enquiries.
  • Acting as a first point of contact for IT related matters.
  • Responding to requests for hardware/software maintenance, including providing telephone/remote support for laptops, printers, iPhones and iPads.
  • Setting up and supporting company devices.
  • Configuring and maintaining users in active directory, Speedy (CRM), WS1 (SAP), and email systems including new starters, staff transfers and terminations.
  • Maintaining the Asset Database (IT equipment and mobile devices).

To be considered for this opportunity, you will possess:

  • A passion for delivering first class customer service in a timely manner
  • Strong verbal and written communication skills
  • Problem solving skills to troubleshoot issues and enjoy hunting down problems
  • IT skills and looking for hands on experience to grow your IT career
  • Process orientated, logical thinking and have an ability to follow documented procedures
  • The flexibility to work from 7.00am to 8.00pm with rotating shifts
  • The ability to work as part of a team and deal with high call volumes
  • IT qualifications are an advantage but not mandatory 

Why we are WURTH it!

  • Local role based in our brand new state of the art head office in Dandenong South
  • On site secure parking
  • Full training provided
  • Free access to our Employee Assistance Program (EAP)
  • Great access to a wide range of optional online training modules
  • Generous uniform allowance
  • We are aligned and proud to support Beyond Blue 

If you have IT skills, a passion for delivering first class customer service in a timely manner and are looking for hands on experience to grow your IT career then we would like to hear from you!  Apply Now!

Diversity and Inclusion 

Diversity and inclusion sit at the heart of the Wurths Core Values.  We are committed to building a workforce that is representative of the communities in which we live, work and operate.  Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.

Culture

We care about our people and are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

All final applicants for this position will be asked to consent to a criminal record check. Please note that individuals with criminal records are not automatically ineligible to apply for this position. Each application will be considered on its merits.  Please see our Privacy Policy and our Privacy Collection Notice located on our website www.wurth.com.au in relation to the collection of your personal information during the recruitment process.

If you have any questions, please contact our national Recruitment Team on 03 8788 1199.

No Recruitment Agencies please.


 

Job No. 1880
Job will close: 31 Aug 24
Job Location: Dandenong (VIC)

 

IT Service Desk Technician

Dandenong South

 

The Wurth Group is a private, family organisation. We strive to deliver the highest possible customer satisfaction through quality products and services. With 88,000 employees globally and revenue exceeding 20Billion Euro, we love what we do and we are proud of it.

Locally, Wurth Australia operates from a state-of-the-art building in Dandenong South. With 465 sales representatives servicing over 56,000+ customers all around Australia, we are proud to offer our customers a comprehensive range of tools, fasteners and consumables, as well as systems and service solutions.

 

We are currently looking for a highly motivated, helpful and passionate IT Service Desk Technician to join our IT Helpdesk Team located in our Head Office in Dandenong South.

Reporting to IT Service Desk Manager, your Responsibilities will include but not limited to:

  • Providing prompt response and resolution to support calls and ensuring the timely completion of IT Service Desk tickets and other IT related enquiries.
  • Acting as a first point of contact for IT related matters.
  • Responding to requests for hardware/software maintenance, including providing telephone/remote support for laptops, printers, iPhones and iPads.
  • Setting up and supporting company devices.
  • Configuring and maintaining users in active directory, Speedy (CRM), WS1 (SAP), and email systems including new starters, staff transfers and terminations.
  • Maintaining the Asset Database (IT equipment and mobile devices).

To be considered for this opportunity, you will possess:

  • A passion for delivering first class customer service in a timely manner
  • Strong verbal and written communication skills
  • Problem solving skills to troubleshoot issues and enjoy hunting down problems
  • IT skills and looking for hands on experience to grow your IT career
  • Process orientated, logical thinking and have an ability to follow documented procedures
  • The flexibility to work from 7.00am to 8.00pm with rotating shifts
  • The ability to work as part of a team and deal with high call volumes
  • IT qualifications are an advantage but not mandatory 

Why we are WURTH it!

  • Local role based in our brand new state of the art head office in Dandenong South
  • On site secure parking
  • Full training provided
  • Free access to our Employee Assistance Program (EAP)
  • Great access to a wide range of optional online training modules
  • Generous uniform allowance
  • We are aligned and proud to support Beyond Blue 

If you have IT skills, a passion for delivering first class customer service in a timely manner and are looking for hands on experience to grow your IT career then we would like to hear from you!  Apply Now!

Diversity and Inclusion 

Diversity and inclusion sit at the heart of the Wurths Core Values.  We are committed to building a workforce that is representative of the communities in which we live, work and operate.  Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.

Culture

We care about our people and are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

All final applicants for this position will be asked to consent to a criminal record check. Please note that individuals with criminal records are not automatically ineligible to apply for this position. Each application will be considered on its merits.  Please see our Privacy Policy and our Privacy Collection Notice located on our website www.wurth.com.au in relation to the collection of your personal information during the recruitment process.

If you have any questions, please contact our national Recruitment Team on 03 8788 1199.

No Recruitment Agencies please.


 

 
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