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 Customer Service Advisor
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Customer Service Advisor

Dandenong South


Wurth is a growing global family company with a strong customer focus and quality product range.

We are an international, privately owned family company with around 88,000 employees, continually seeking opportunities for expansion and growth. Our reputation for quality and consistently delivering the right solutions to our customers is what makes us a global leader generating over 20-billion-euro in sales in 2024.

With over 453 direct sales staff selling to 56,000 customers nationally, we are proud to offer a comprehensive range of tools, fasteners and consumables, as well as systems and service solutions.

As a valuable member of the Customer Service team, you will be responsible for supporting our sales team and our customers. You will be joining our dedicated and highly motivated team based in our new state of the art facility in Dandenong South.

Graduate applications are encouraged.

Reporting to the Customer Service Manager, your Responsibilities will include but not limited to:

  • Providing exceptional phone-based service and support to our salesforce and customers
  • Monitoring and actioning a variety of email enquires
  • Data Processing
  • Providing administrative support as required

To be considered for this opportunity, you will possess:

  • A passion for delivering first class customer service
  • Excellent communication, data processing and attention to detail skills
  • The ability to work in a fast-paced environment
  • The flexibility to work from 8.00am to 5.00pm with occasional later shifts
  • The ability to work as part of a team and deal with high call volumes

Why we are WURTH it!

  • Local role based in our brand new state of the art head office in Dandenong South 
  • On site secure parking
  • Full training provided
  • Free access to our Employee Assistance Program (EAP)
  • Great access to a wide range of optional online training modules
  • Generous uniform allowance
  • We are aligned and proud to support Beyond Blue

If you have excellent communication skills, a desire to provide great service and you are looking to make your mark in a successful and growing company, then we would like to hear from you! Apply Now!

Diversity and Inclusion 

Diversity and inclusion sit at the heart of the Wurths Core Values.  We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.

Culture

We care about our people and are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

All final applicants for this position will be asked to consent to a criminal record check. Please note that individuals with criminal records are not automatically ineligible to apply for this position. Each application will be considered on its merits.  Please see our Privacy Policy and our Privacy Collection Notice located on our website www.wurth.com.au in relation to the collection of your personal information during the recruitment process.

If you have any questions, please contact our national Recruitment Team on 03 8788 1199.

No Recruitment Agencies please.


Job No. 1981
Job will close: 28 May 25
Job Location: Dandenong South (VIC)

Customer Service Advisor

Dandenong South


Wurth is a growing global family company with a strong customer focus and quality product range.

We are an international, privately owned family company with around 88,000 employees, continually seeking opportunities for expansion and growth. Our reputation for quality and consistently delivering the right solutions to our customers is what makes us a global leader generating over 20-billion-euro in sales in 2024.

With over 453 direct sales staff selling to 56,000 customers nationally, we are proud to offer a comprehensive range of tools, fasteners and consumables, as well as systems and service solutions.

As a valuable member of the Customer Service team, you will be responsible for supporting our sales team and our customers. You will be joining our dedicated and highly motivated team based in our new state of the art facility in Dandenong South.

Graduate applications are encouraged.

Reporting to the Customer Service Manager, your Responsibilities will include but not limited to:

  • Providing exceptional phone-based service and support to our salesforce and customers
  • Monitoring and actioning a variety of email enquires
  • Data Processing
  • Providing administrative support as required

To be considered for this opportunity, you will possess:

  • A passion for delivering first class customer service
  • Excellent communication, data processing and attention to detail skills
  • The ability to work in a fast-paced environment
  • The flexibility to work from 8.00am to 5.00pm with occasional later shifts
  • The ability to work as part of a team and deal with high call volumes

Why we are WURTH it!

  • Local role based in our brand new state of the art head office in Dandenong South 
  • On site secure parking
  • Full training provided
  • Free access to our Employee Assistance Program (EAP)
  • Great access to a wide range of optional online training modules
  • Generous uniform allowance
  • We are aligned and proud to support Beyond Blue

If you have excellent communication skills, a desire to provide great service and you are looking to make your mark in a successful and growing company, then we would like to hear from you! Apply Now!

Diversity and Inclusion 

Diversity and inclusion sit at the heart of the Wurths Core Values.  We are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace.

Culture

We care about our people and are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

All final applicants for this position will be asked to consent to a criminal record check. Please note that individuals with criminal records are not automatically ineligible to apply for this position. Each application will be considered on its merits.  Please see our Privacy Policy and our Privacy Collection Notice located on our website www.wurth.com.au in relation to the collection of your personal information during the recruitment process.

If you have any questions, please contact our national Recruitment Team on 03 8788 1199.

No Recruitment Agencies please.


 
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