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 Tool Repair Administrator
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Tool Repair Administrator  

Dandenong South

 


Company Portrait - A Global Perspective

 

The Wurth Group is a world market leader in the trade of assembly and fastening material. The Wurth Group consists of over 400 companies in more than 80 countries and has over 78,000 employees worldwide. According to the preliminary annual financial statement, the Wurth Group generated sales in excess of EUR 14.27 billion in 2019. 

About Wurth Australia

 

Wurth Australia has been supplying assembly products within the automotive, construction and engineering industries for over 35 years. We have approximately 605 employees servicing over 50,900 customers and selling our wide range of uniquely branded workshop supplies.

Join the Wurth Team 

Are you looking for a challenging role with varied career prospects? As a globally active family business, Wurth Australia employees enjoy a variety of career pathways, personal development possibilities and numerous opportunities to contribute your ideas and creativity in your professional life. 

About this role

Due to our continuous growth, we have an exciting opportunity for a Tool Repair Administrator. Working in an exceptionally fast paced and creative environment, you will support the Technical Support Team, our sales force and our customers regarding powered tool troubleshooting and repair.

Reporting to the Head of Technical Support, your responsibilities will include:

 

  • Liaising with sales reps and customers with regard to powered tool operation, performance and servicing. The range of powered tools include pneumatic, cordless and 240v tools, as well as torque measuring tool maintenance and calibration.
  • Processing tool repair orders and invoicing, both retail and warranty, from the initial inspection to dispatch stages in a timely manner using WS-1.
  • Maintaining accurate records of all tool repairs in the Technical Support Portal in a timely manner.
  • Liaising with internal and external customers and authorised repair agents via phone and e-mail in relation to repairs, warranties and product reports, including Return Authorisation Numbers (RAN) where applicable.
  • Obtaining approvals for any outstanding repair quotes, including liaising with customers and the sales force.
  • Creating and maintaining department process documentation as necessary.
  • Maintaining, cleaning and tidying tools and equipment as well as the tool repair areas.
  • Contributing to the maintenance of spare parts ranges for existing and future ranges of powered tools.
  • Loading price files and extending tool related articles in WS-1 as required.

 

To be considered for this opportunity, you will possess:

  • High level of communication and organisational skills.
  • Strong customer service and support skills.
  • Advanced computer skills, including knowledge of Microsoft Office and SAP.
  • A willingness to be part of a dynamic and fast-paced team environment.
  • Prior knowledge of the use of powered tools in various applications as well as a sound understanding of diagnostic and troubleshooting logic would be an advantage.

 

We are willing to provide full training to an enthusiastic and driven individual who is prepared to learn and develop themselves in their career.

For more information regarding Wurth Australia and this opportunity, visit our website at https://www.wurth.com.au/career

All final applicants for this position will be asked to consent to a criminal record check. Please note that people with criminal records are not automatically ineligible to apply for this position. Each application will be considered on its merits.

If you have any questions, please contact our national Recruitment Team on 03 8788 1199

No Recruitment Agencies Please.

Job No. 1144
Job will close: 17 Jul 20
Job Location: Dandenong South (VIC)

Tool Repair Administrator  

Dandenong South

 


Company Portrait - A Global Perspective

 

The Wurth Group is a world market leader in the trade of assembly and fastening material. The Wurth Group consists of over 400 companies in more than 80 countries and has over 78,000 employees worldwide. According to the preliminary annual financial statement, the Wurth Group generated sales in excess of EUR 14.27 billion in 2019. 

About Wurth Australia

 

Wurth Australia has been supplying assembly products within the automotive, construction and engineering industries for over 35 years. We have approximately 605 employees servicing over 50,900 customers and selling our wide range of uniquely branded workshop supplies.

Join the Wurth Team 

Are you looking for a challenging role with varied career prospects? As a globally active family business, Wurth Australia employees enjoy a variety of career pathways, personal development possibilities and numerous opportunities to contribute your ideas and creativity in your professional life. 

About this role

Due to our continuous growth, we have an exciting opportunity for a Tool Repair Administrator. Working in an exceptionally fast paced and creative environment, you will support the Technical Support Team, our sales force and our customers regarding powered tool troubleshooting and repair.

Reporting to the Head of Technical Support, your responsibilities will include:

 

  • Liaising with sales reps and customers with regard to powered tool operation, performance and servicing. The range of powered tools include pneumatic, cordless and 240v tools, as well as torque measuring tool maintenance and calibration.
  • Processing tool repair orders and invoicing, both retail and warranty, from the initial inspection to dispatch stages in a timely manner using WS-1.
  • Maintaining accurate records of all tool repairs in the Technical Support Portal in a timely manner.
  • Liaising with internal and external customers and authorised repair agents via phone and e-mail in relation to repairs, warranties and product reports, including Return Authorisation Numbers (RAN) where applicable.
  • Obtaining approvals for any outstanding repair quotes, including liaising with customers and the sales force.
  • Creating and maintaining department process documentation as necessary.
  • Maintaining, cleaning and tidying tools and equipment as well as the tool repair areas.
  • Contributing to the maintenance of spare parts ranges for existing and future ranges of powered tools.
  • Loading price files and extending tool related articles in WS-1 as required.

 

To be considered for this opportunity, you will possess:

  • High level of communication and organisational skills.
  • Strong customer service and support skills.
  • Advanced computer skills, including knowledge of Microsoft Office and SAP.
  • A willingness to be part of a dynamic and fast-paced team environment.
  • Prior knowledge of the use of powered tools in various applications as well as a sound understanding of diagnostic and troubleshooting logic would be an advantage.

 

We are willing to provide full training to an enthusiastic and driven individual who is prepared to learn and develop themselves in their career.

For more information regarding Wurth Australia and this opportunity, visit our website at https://www.wurth.com.au/career

All final applicants for this position will be asked to consent to a criminal record check. Please note that people with criminal records are not automatically ineligible to apply for this position. Each application will be considered on its merits.

If you have any questions, please contact our national Recruitment Team on 03 8788 1199

No Recruitment Agencies Please.

 
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